What to do after a fire
A step-by-step checklist for the first hours and days after a fire, and the mistakes to avoid.
Read the guideAdvice centre
Practical help for your claim
Clear guidance on what to do after a fire or flood, how to deal with your insurer's loss adjuster, and the terms you'll come across along the way.
Guides
Insurance claim guides
Written by our loss assessors to help you protect your claim from day one.
What to do after a flood or leak
How to stay safe, limit the damage and protect your claim after flood or escape of water.
Read the guideQuestions your loss adjuster may ask
What a loss adjuster will ask you, why they ask it and how to answer.
Read the guideLoss adjuster vs loss assessor
Who they work for, what they do and why it pays to have your own representation.
Read the guideUnderinsurance explained
How being underinsured can reduce your settlement, and how to check your cover.
Read the guideMy insurance claim was rejected: what now?
Why claims are turned down or reduced, how to challenge the decision and where to complain.
Read the guideHow much does a loss assessor cost?
How loss assessor fees work, what no win, no fee means and when it's worth appointing one.
Read the guideAlternative accommodation after a fire or flood
What your policy may pay for if you can't live at home, and how to make sure it's arranged properly.
Read the guideHow long does an insurance claim take?
The stages of a property claim, what slows it down and how to keep yours moving.
Read the guideInsurance claim glossary
Plain-English definitions of the terms you'll hear during a claim.
Read the guide
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