Flood
Greater Manchester has seen serious flooding in recent years, including the Boxing Day floods of 2015 and Storm Christoph in 2021. We manage flood claims from drying out to final settlement.
Find out moreHead office · Hale, Cheshire
Loss assessors in Manchester and Cheshire
Our head office in Hale helps homeowners, landlords and businesses across Greater Manchester and Cheshire with fire, flood and other insurance claims. We work for you, not your insurer.
- Head officeArco House, Hale, near Altrincham
- Local loss assessorsNic Castleton and Nigel Hennerley
- No win, no feeFree, no-obligation assessment
Local and independent
Your local loss assessors in the North West
When a fire, flood or escape of water damages your property, our loss assessors take the stress out of the claim. We prepare, present and negotiate it for you, working with your insurer so you receive everything you're entitled to.
Independent Claims Consultants has managed insurance claims for more than 30 years, and our head office is in Hale, near Altrincham. Being close by means your loss assessor can inspect the damage, meet your insurer's loss adjuster at the property and keep an eye on the repairs.
Our team is led by Managing Director Nic Castleton, whose family has worked in loss assessment for over 100 years and helped establish the Institute of Public Loss Assessors.
Areas we cover
Helping clients across Greater Manchester and Cheshire
From our head office in Hale we work with homeowners, landlords and businesses throughout the region, including:
- Manchester
- Salford
- Trafford
- Altrincham
- Hale
- Sale
- Stockport
- Cheadle
- Wilmslow
- Knutsford
- Macclesfield
- Warrington
- Bolton
- Wigan
- Oldham
- Chester
We work nationwide, so wherever your property is, call us on 0161 904 7800.
Claims we handle
Common claims we help with in the North West
Escape of water
Burst pipes and leaks are among the most common home insurance claims, and older terraced and Victorian properties can hide damage under floors and behind walls.
Find out moreFire and smoke
From kitchen fires to serious house fires, we guide you through every decision and make sure smoke and soot damage is fully included in your claim.
Find out moreStorm damage
High winds and heavy rain can damage roofs, chimneys and walls. We arrange emergency works and challenge unfair wear and tear decisions.
Find out moreBusiness interruption
For businesses across the region, we calculate and claim your lost income while your premises are restored.
Find out moreLandlord claims
If a let property is damaged, we handle the claim and the reinstatement, and claim for the rent you lose while it can't be let.
Find out more
A local case
Fire damage claims
Back home after a house fire in Manchester
House fire
Insurers had asked the homeowners to start clearing up and make a contents list. Once appointed, we moved the family to a hotel while our teams reinstated the property. They were delighted with the results.
Your local team
Meet the whole team
Meet our head office team
Nic Castleton
Managing Director
Head office, Hale
"Your specialist loss assessor will ensure your claim is processed as quickly as possible, with everything in place ready for the moment liability is accepted."
Nigel Hennerley
Loss Assessor
Head office, Hale
"You will have peace of mind knowing your loss assessor will guide you through the entire claims process."
FAQs
See all FAQs
Questions from local clients
Do you cover my part of Greater Manchester or Cheshire?
Our head office in Hale works with clients across Greater Manchester, Cheshire and the North West, and Independent Claims Consultants works nationwide. Wherever your property is, call us on 0161 904 7800.
Will a loss assessor visit my property?
Yes. Your loss assessor will inspect the damage, review your policy and, where it helps your claim, meet your insurer's loss adjuster at the property.
When should I contact a loss assessor?
At the earliest opportunity. The start of your claim is the best time, because that's when your insurer instructs a loss adjuster to act on its behalf, not yours. If you appoint a loss assessor after the adjuster's report has gone in, it can be much harder to challenge.
How much do you charge?
Your first consultation is free and there's no obligation. We work on a no win, no fee basis, so we don't get paid until you do. Call us and we'll talk you through how our fees work for your claim.
Talk to a loss assessor in the North West
Get your first consultation free with our head office team. No win, no fee.
Lines open Monday to Friday, 9am to 5pm.