Questions your loss adjuster may ask

To compare your account with what your policy covers.

Stick to the facts you know. Don't guess or exaggerate.

We help you give a clear, accurate account from the start.

To check the loss falls within your policy period and was reported promptly.

Be as precise as you can about the date and time.

We make sure your timeline matches the other evidence, such as photos and reports.

To validate the items you're claiming for.

Gather receipts, invoices, bank statements, photos and manuals where you can.

We build a thorough list of everything you've lost to present to the adjuster.

To check whether you're underinsured, which can reduce your settlement.

Have your policy schedule to hand and answer accurately.

If underinsurance is raised, we challenge it and fight for every penny you're entitled to.

To check any work was necessary and the costs are reasonable.

Explain any emergency work you've had done and provide photos and receipts.

We make sure reasonable emergency costs are included in your claim.

To check your claims history and what you told the insurer when you took out the policy.

Answer honestly and accurately.

We help make sure your answers are complete and correct.